Tote Bags, Bags, and Backpacks Return Policy
Last Updated: 18.02.2025
At Sanladesigns , we aim to ensure your satisfaction with your purchase of tote bags, bags, and backpacks. Should you need to return an item, we’re here to assist you.
Return Eligibility
To be eligible for a return for tote bags, bags, or backpacks, please ensure the following:
- The item is in its original condition, unused, and in the same condition as when you received it.
- The item is in its original packaging with all tags attached.
- The return request is initiated within 30 days of receiving your order.
Non-Returnable Items
Some items are non-returnable, including but not limited to:
- Personalized or customized bags, totes, or backpacks.
- Items that have been used, damaged, or altered after receipt.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at 3sanladesigns@gmail.com to request a return authorization.
- Provide your order number and a detailed reason for the return.
- Our customer support team will provide you with instructions on how to proceed with your return.
Return Shipping
You will be responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method to ensure your return is received.
Refunds
Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 5 business days for the refund to reflect in your account, depending on your payment provider.
Exchanges
If you wish to exchange an item for a different design, color, or size, please contact our Customer Support team, and they will assist you with the exchange process.
For additional inquiries or specific questions about our return policy for tote bags, bags, or backpacks, please visit our Contact Us page.
